FAQ

NOTE

Since all our products are handmade and we work as much as we can sustainable, we produce each piece by order. Therefore we kindly ask you for a bit patience. Our Products will be delivered inside EU within 14 working days and outside the EU within 20 working days, depending on customs.

 

JEWELRY CARE

 

AVOID EXTREME TEMPERATURES OR DIRECT CONTACT WITH CLEANING PRODUCTS, HOUSEHOLD BLEACH, CHEMICALS, COSMETICS AND PERFUME ETC. WHEN WEARING YOUR JEWELRY. PROTECT YOUR JEWELRY FROM SHOCKS AGAINST HARD OR ROUGH SURFACES AND TAKE IT OFF ONCE YOU TAKE A BATH, SHOWER OR WHEN YOU WASH YOUR HANDS.

WE RECOMMEND CLEANING YOUR JEWELRY REGULARLY WITH A SOFT JEWELRY POLISHING CLOTH AND IF NEEDED A MILD SOAP AND WARM WATER.

 

AS GOLD AND SILVER ARE NATURAL MATERIALS, THEY WILL SHOW WEAR AND BUILD UP PATINA OVER TIME; ESPECIALLY SILVER OXIDIZES WITH TIME. WHEN IT IS IN CONTACT WITH YOUR SKIN AND WORN EVERYDAY IT OXIDIZES LESS, SO WEAR IT EVERYDAY.

MATTE SURFACES WILL BECOME SHINIER WHILE POLISHED SURFACES WILL TURN MORE MATTE.

THE BLACK JEWELRY IS OXIDIZED.

THIS IS DONE BY A SOLUTION THAT SPEEDS UP THE NATURAL OXIDIZATION PROCESS OF SILVER. BLACK LAYER RUBS OFF, ESPECIALLY WHERE JEWELRY PIECE INTERACTS THE MOST WITH SKIN, CLOTHES ETC. VERY FREQUENT WEAR MAY SPEED UP THIS PROCESS, ESPECIALLY ON ITEMS LIKE RINGS AND BRACELETS, WHICH HAVE MORE CONTACT WITH SURFACES.

DON’T WEAR JEWELRY IN SWIMMING POOLS AND SPAS – CHLORINATED WATER CAN REACT WITH THE METALS CAUSING COLOR CHANGES AND EVEN STRUCTURAL DAMAGE.


CONTACT SPORTS AND JEWELRY IS A NO GO – HARD BLOWS DURING SPORTS CAN DAMAGE JEWELRY NOT TO MENTION THE PEOPLE INVOLVED.


SHIPPING & RETURN

 

EACH PIECE OF LANI LEES JEWELRY IS AVAILABLE VIA PRE ORDER VIA MAIL OR ONLINESHOP.

ALL OUR PRODUCTS ARE HANDMADE AND GET PRODUCED AFTER WE RECEIVED YOUR ORDER AND PAYMENT.

YOUR ORDER IS THEN USUALLY SHIPPED WITHIN 2 WEEKS (OFFICE DAYS) -

NOT INCLUDING SPECIAL OR CUSTOM MADE PRODUCTS THAT MAY TAKE LONGER AND IS AGREED WITH THE CUSTOMER VIA MAIL.

PLEASE HAVE A LOOK AT OUR TERMS & CONDITIONS.


RING SIZES

PLEASE NOTE THAT THE SIZE OF THE FINGERS CAN SOMETIMES CHANGE DUE TO TEMPERATURE. EACH FINGER MAY HAVE A DIFFERENT SIZE AND A FINGER ON THE RIGHT HAND FOR MOST PEOPLE NEEDS A SLIGHTLY LARGER SIZE THAN THE SAME FINGER ON THE LEFT HAND.

WE OFFER ALL SIZES BY REQUEST. PLEASE GET IN TOUCH WITH US.